{"id":132,"date":"2025-10-03T13:56:14","date_gmt":"2025-10-03T11:56:14","guid":{"rendered":"https:\/\/universidadetecnicademocambique.wordpress.com\/?p=132"},"modified":"2026-05-18T07:46:45","modified_gmt":"2026-05-18T07:46:45","slug":"formacao-do-cta-da-udm-em-atendimento-ao-publico","status":"publish","type":"post","link":"https:\/\/www.udm.ac.mz\/?p=132","title":{"rendered":"Forma\u00e7\u00e3o do CTA da UDM em Atendimento ao P\u00fablico"},"content":{"rendered":"\r\n<div class=\"wp-block-group alignfull has-base-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-d89aad35 wp-block-group-is-layout-constrained\" style=\"margin-top: 0; margin-bottom: 0; padding: var(--wp--preset--spacing--50);\">\r\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-549b0c86 wp-block-columns-is-layout-flex\">\r\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis: 40%;\">\r\n<figure class=\"wp-block-image size-large is-style-rounded\"><img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"576\" data-attachment-id=\"141\" data-permalink=\"https:\/\/www.udm.ac.mz\/?attachment_id=141\" data-orig-file=\"https:\/\/www.udm.ac.mz\/wp-content\/uploads\/2025\/10\/dra-telma-ngoca-768x576-1.jpeg\" data-orig-size=\"768,576\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Dra-Telma-Ngoca-768&amp;#215;576\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.udm.ac.mz\/wp-content\/uploads\/2025\/10\/dra-telma-ngoca-768x576-1-300x225.jpeg\" data-large-file=\"https:\/\/www.udm.ac.mz\/wp-content\/uploads\/2025\/10\/dra-telma-ngoca-768x576-1.jpeg\" class=\"wp-image-141\" src=\"https:\/\/www.udm.ac.mz\/wp-content\/uploads\/2025\/10\/dra-telma-ngoca-768x576-1.jpeg?w=768\" alt=\"\" srcset=\"https:\/\/www.udm.ac.mz\/wp-content\/uploads\/2025\/10\/dra-telma-ngoca-768x576-1.jpeg 768w, https:\/\/www.udm.ac.mz\/wp-content\/uploads\/2025\/10\/dra-telma-ngoca-768x576-1-300x225.jpeg 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/figure>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image size-full is-style-rounded\"><img decoding=\"async\" width=\"768\" height=\"576\" data-attachment-id=\"139\" data-permalink=\"https:\/\/www.udm.ac.mz\/?attachment_id=139\" data-orig-file=\"https:\/\/www.udm.ac.mz\/wp-content\/uploads\/2025\/10\/foto-participantes-768x576-1.jpeg\" data-orig-size=\"768,576\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"foto-participantes-768&amp;#215;576-1\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/www.udm.ac.mz\/wp-content\/uploads\/2025\/10\/foto-participantes-768x576-1-300x225.jpeg\" data-large-file=\"https:\/\/www.udm.ac.mz\/wp-content\/uploads\/2025\/10\/foto-participantes-768x576-1.jpeg\" class=\"wp-image-139\" src=\"https:\/\/www.udm.ac.mz\/wp-content\/uploads\/2025\/10\/foto-participantes-768x576-1.jpeg\" alt=\"\" srcset=\"https:\/\/www.udm.ac.mz\/wp-content\/uploads\/2025\/10\/foto-participantes-768x576-1.jpeg 768w, https:\/\/www.udm.ac.mz\/wp-content\/uploads\/2025\/10\/foto-participantes-768x576-1-300x225.jpeg 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-119bc444 wp-block-column-is-layout-flow\" style=\"flex-basis: 60%;\">\r\n<p class=\"has-heading-font-family has-x-large-font-size\" style=\"line-height: 1.2;\">No dia 29 de Julho, o Anfiteatro local acolheu uma forma\u00e7\u00e3o interna sobre atendimento ao p\u00fablico, envolvendo todas as unidades org\u00e2nicas da Universidade T\u00e9cnica de Mo\u00e7ambique (UDM).<\/p>\r\n\r\n\r\n\r\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-87beb0d0 wp-block-columns-is-layout-flex\">\r\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\r\n<p class=\"wp-container-content-9cfa9a5a\">A sess\u00e3o principal foi conduzida pelo Dr. Silvestre Manhique, que destacou a import\u00e2ncia de um atendimento de qualidade para garantir a satisfa\u00e7\u00e3o e fideliza\u00e7\u00e3o dos nossos clientes. Sublinhou tamb\u00e9m que todas as unidades deviam fazer marketing, pois o \u201cganha-p\u00e3o\u201d de cada colaborador est\u00e1 directamente ligado \u00e0 satisfa\u00e7\u00e3o dos que confiam e investem nos nossos servi\u00e7os.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-container-content-9cfa9a5a\">A forma\u00e7\u00e3o incluiu simula\u00e7\u00f5es pr\u00e1ticas de bom e mau atendimento, apresentadas pelas diferentes unidades org\u00e2nicas, promovendo a partilha de experi\u00eancias e reflex\u00f5es sobre boas pr\u00e1ticas.<\/p>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\r\n<p>Num momento de reflex\u00e3o guiada, o Dr. Hunguana, Director Acad\u00e9mico, trouxe \u00e0 discuss\u00e3o a dimens\u00e3o \u00e9tica e humanizada do atendimento, incentivando uma abordagem mais emp\u00e1tica e consciente na rela\u00e7\u00e3o com o p\u00fablico.<\/p>\r\n\r\n\r\n\r\n<p>O encerramento oficial foi feito pelo Administrador da UDM, Doutor Jorge Pondeca, que refor\u00e7ou a import\u00e2ncia de realizar forma\u00e7\u00f5es regulares, reafirmando o compromisso da UDM com a excel\u00eancia no servi\u00e7o ao cliente..<\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n","protected":false},"excerpt":{"rendered":"<p>No dia 29 de Julho, o Anfiteatro local acolheu uma forma\u00e7\u00e3o interna sobre atendimento ao p\u00fablico, envolvendo todas as unidades org\u00e2nicas da Universidade T\u00e9cnica de Mo\u00e7ambique (UDM). A sess\u00e3o principal foi conduzida pelo Dr. Silvestre Manhique, que destacou a import\u00e2ncia de um atendimento de qualidade para garantir a satisfa\u00e7\u00e3o e fideliza\u00e7\u00e3o dos nossos clientes. Sublinhou [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":140,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-132","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"jetpack_featured_media_url":"https:\/\/www.udm.ac.mz\/wp-content\/uploads\/2025\/10\/foto-participantes-768x576-1-1.jpeg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.udm.ac.mz\/index.php?rest_route=\/wp\/v2\/posts\/132","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.udm.ac.mz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.udm.ac.mz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.udm.ac.mz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.udm.ac.mz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=132"}],"version-history":[{"count":1,"href":"https:\/\/www.udm.ac.mz\/index.php?rest_route=\/wp\/v2\/posts\/132\/revisions"}],"predecessor-version":[{"id":973,"href":"https:\/\/www.udm.ac.mz\/index.php?rest_route=\/wp\/v2\/posts\/132\/revisions\/973"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.udm.ac.mz\/index.php?rest_route=\/wp\/v2\/media\/140"}],"wp:attachment":[{"href":"https:\/\/www.udm.ac.mz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=132"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.udm.ac.mz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=132"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.udm.ac.mz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=132"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}